Terms of service

Last updated: 23 October 2026

Welcome to PIOEN Baby. We are delighted to have you here and thank you for supporting our little business. These Terms of Service explain the terms and conditions that apply when you visit our website, browse our collections or purchase products from us.

PIOEN Baby believes in thoughtful gifting, timeless design and beautiful essentials for little ones. We aim to make your shopping experience as simple, transparent and enjoyable as possible.

Please read these Terms of Service carefully before using our website or placing an order.

1. About PIOEN Baby

This website is operated by PIOEN Baby.

Business details

Legal business name: PIOEN BABY (PTY) LTD
Registration number: 2026 / 663454 / 07
Physical business address: 2 Tanka Street, Graanendal Lifestyle Estate, Durbanville, 7550
Email address: info@pioenlife.com
Telephone number: + 27 82 439 2252
Website: https://pioenlifestyle.com/

For the purposes of these terms, “PIOEN Baby”, “we”, “us” and “our” refer to the business operating this website. “You”, “your” and “customer” refer to anyone visiting our website or purchasing our products.

2. Acceptance of These Terms

By accessing or using our website, creating an account or placing an order, you agree to be bound by these Terms of Service and any applicable policies published on our website.

These terms must be read together with our Privacy Policy, Refund and Returns Policy, Delivery Policy and any other applicable policies.

If you do not agree with these terms, please do not use our website.

Nothing in these terms is intended to exclude, restrict or waive any rights you may have under applicable South African law.

3. Our Products

PIOEN Baby offers thoughtfully selected baby essentials, baby gift sets, organic cotton products, personalised keepsakes, accessories and selected wooden toys.

We take care to provide accurate descriptions, product specifications, sizes, colours, materials and photographs.

Please note the following:

Colours may appear slightly different depending on your screen settings, lighting and display device.
Natural materials, fabric textures and wooden products may have minor variations in appearance.
Product dimensions are approximate unless expressly stated otherwise.
Product availability may change from time to time.
Where a product is described as organic cotton or GOTS certified, the description relates to the relevant material or certification stated for that product.

We will not knowingly misrepresent the characteristics, quality or origin of our products.

Product images are intended to illustrate the item offered for sale. Please read the full product description before purchasing.

4. Product Prices and Availability

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Prices are subject to change without prior notice. However, any change in price will not affect an order that we have already accepted, except where correction or cancellation is permitted by applicable law.

Delivery fees and any other applicable charges will be displayed or communicated before you complete your purchase.

We make reasonable efforts to keep product information, prices and stock availability accurate. If a product becomes unavailable after you place an order, we will contact you to discuss the available options, including a refund where applicable.

We reserve the right to correct genuine pricing or listing errors, subject to applicable consumer protection laws.

5. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these terms.

After placing your order, you should receive an order confirmation by email. An automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been dispatched.

We may contact you if we need to verify your details, clarify personalisation instructions, confirm delivery information or resolve a payment issue.

An order may be declined or cancelled where legally justified, including in cases of suspected fraud, payment failure, genuine stock unavailability or an error that cannot reasonably be resolved. Where payment has already been received, any refund due will be processed in accordance with applicable law.

Before submitting your order, please review your product selection, quantities, delivery address, contact details and personalisation instructions carefully.

6. Payments

Payment must be completed using the payment methods made available at checkout.

Payments may be processed by third-party payment service providers. Your payment will be subject to the relevant provider's payment processing terms, in addition to these terms.

PIOEN Baby does not intend to collect or store your complete payment card details where these are processed securely by an external payment provider.

Orders may not be processed until payment has been successfully authorised or received.

If a payment fails, is reversed or is suspected to be fraudulent, we may delay processing or cancel the affected order, subject to applicable law.

7. Personalised Products

Some PIOEN Baby products, including selected blankets and loveys, may be personalised with a baby's name or other approved details.

Customers are responsible for checking the spelling, capitalisation and accuracy of all information submitted for personalisation.

Please note:

Personalised products are made or prepared according to the details supplied by the customer.
Once personalisation has commenced, changes or cancellations may not be possible.
Personalised items may not qualify for a change-of-mind return where a lawful exception applies.
Your statutory rights relating to defective, incorrect or incorrectly personalised goods remain protected.

If we make a personalisation error or supply an item that does not match the agreed order, please contact us so that we can resolve the issue in accordance with applicable law.

We will explain any relevant personalisation limitations before you complete your purchase where required.

8. Delivery and Shipping

PIOEN Baby aims to deliver orders safely and efficiently to the delivery address provided at checkout.

Delivery options, charges and estimated delivery timeframes will be displayed on our website or communicated during the ordering process.

Please ensure that your delivery address, contact number and other delivery information are accurate and complete.

Delivery timeframes are estimates unless expressly agreed otherwise. Delays may occur due to courier disruptions, public holidays, severe weather, operational issues or other circumstances outside our reasonable control.

If an order cannot be delivered within the agreed period, or within the applicable statutory period where no other period has been agreed, you may have cancellation and refund rights under South African law.

Risk of loss or damage during delivery will be dealt with in accordance with applicable law. Nothing in these terms removes any responsibility that PIOEN Baby has for fulfilling its obligations to customers.

9. Returns, Exchanges and Refunds

We want you to feel happy with your PIOEN Baby purchase.

Our returns and refunds are handled in accordance with our Refund and Returns Policy and applicable South African consumer protection laws.

Depending on the circumstances, your rights may include remedies for defective, unsafe, incorrect or unsuitable goods, as well as applicable cancellation rights for online transactions.

The Consumer Protection Act provides certain remedies for goods that fail to meet the required standards of quality. Under section 56, qualifying goods may be returned within six months of delivery where the statutory requirements are met, for the remedies provided by the Act.

Certain online transactions may also carry cancellation rights under the Electronic Communications and Transactions Act. These rights depend on the circumstances of the transaction and applicable exceptions.

A change-of-mind return is different from a return involving defective or incorrectly supplied goods. Personalised products are not automatically excluded from statutory remedies.

Please consult our Refund and Returns Policy for the procedure to follow when requesting a return, exchange or refund.

10. Baby Product Safety

The safety of babies and young children is especially important to us.

Customers must read and follow all product descriptions, age recommendations, care instructions, warnings and safety guidance supplied with or displayed for each product.

In particular:

Pacifier clips must only be used as directed and must never be used as teething toys.
Pacifier clips and cords must never be placed around a baby's neck or attached in a manner that creates a strangulation hazard.
Babies and young children must be supervised when using teethers, rattles, wooden toys and other accessories.
Products containing small parts must be used in accordance with their stated age recommendations and choking-hazard warnings.
Damaged, loose or worn products should be removed from use.
Fabric products should be washed and cared for according to their individual care instructions.

Product-specific safety guidance does not replace appropriate adult supervision or any safety instructions required by law.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including applicable liability relating to unsafe or defective goods.

11. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Use the website for unlawful, fraudulent or misleading purposes.
Attempt to gain unauthorised access to our website, systems or customer information.
Introduce malicious software or interfere with the operation or security of the website.
Copy, reproduce or commercially exploit our website content without permission, except where permitted by law.
Submit false information or misuse our ordering, payment or communication systems.

We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers or systems, subject to applicable law.

12. Intellectual Property

Unless otherwise stated, the content on the PIOEN Baby website, including our branding, logos, photographs, product descriptions, graphics, text and design elements, belongs to PIOEN Baby or is used with appropriate permission.

You may browse, download or print material for personal, non-commercial use where appropriate.

You may not reproduce, modify, distribute, republish or commercially use our content without prior written permission, unless the use is permitted by law.

All third-party trademarks, product names and logos remain the property of their respective owners.

13. Customer Accounts and Information

If you create an account on our website, you are responsible for keeping your login credentials confidential and for providing accurate information.

Please notify us promptly if you suspect unauthorised use of your account.

We process personal information in accordance with our Privacy Policy and applicable South African data protection legislation, including POPIA.

Personal information may be processed where necessary to fulfil orders, arrange delivery, provide customer support, process payments, comply with legal obligations and carry out other lawful business activities.

Marketing communications will be handled in accordance with applicable law. You may unsubscribe from marketing emails using the unsubscribe facility provided or by contacting us.

For more information about the personal information we collect, how we use it and your rights, please read our Privacy Policy.

14. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, courier services and social media platforms.

These services may operate under their own terms and privacy policies.

PIOEN Baby is not responsible for the independent operation of third-party websites or services, except to the extent that responsibility arises under applicable law.

The inclusion of a third-party link does not necessarily imply endorsement of that service.

15. Website Availability and Accuracy

We make reasonable efforts to keep our website available, secure and accurate. However, uninterrupted access cannot be guaranteed.

Maintenance, technical problems, hosting interruptions or other events may temporarily affect website availability.

We may update product descriptions, website content or functionality from time to time. Such changes will not remove any rights that a customer has already acquired under an accepted order or applicable law.

Nothing in this section excludes any liability that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by South African law, PIOEN Baby will not be responsible for losses arising solely from circumstances outside our reasonable control or from a customer's misuse of products contrary to clearly supplied instructions.

However, nothing in these terms excludes, restricts or limits any statutory consumer right, applicable product liability, liability for gross negligence where it cannot lawfully be excluded, or any other liability that cannot legally be excluded or limited.

These terms must be interpreted consistently with the Consumer Protection Act and other applicable legislation.

17. Complaints and Dispute Resolution

We value our customers and will make reasonable efforts to resolve concerns fairly and promptly.

If you have a question, complaint or concern about an order, please contact us using the details below:

Email: info@pioenlifestyle.com

Please include your order number, a description of the issue and any relevant photographs or supporting information.

We will review your complaint and work with you towards an appropriate resolution.

Where a dispute cannot be resolved directly, you may approach an applicable consumer protection body, ombud or other competent authority, subject to its jurisdiction and procedures.

Nothing in these terms prevents you from exercising your rights under South African law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal obligations.

The latest version will be published on our website with the updated date.

Changes will apply from the date indicated in the updated terms, subject to applicable law. Changes will not retrospectively remove rights or obligations already established under an existing transaction.

We encourage customers to review these terms periodically.

19. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the competent courts or other authorised dispute-resolution bodies.

Nothing in this section limits any rights a consumer may have under applicable legislation.

20. Contact Us

Thank you for choosing PIOEN Baby and allowing us to be part of your family's special moments.

If you have any questions about these Terms of Service, your order or our products, please get in touch.

PIOEN Baby

Website: https://pioenlifestyle.com/